Terms and Conditions

01 About Us

Social Commerce Live is an event series operated by FamHam Ltd, a company registered in England and Wales. References to "we", "us", and "our" throughout these terms refer to FamHam Ltd.

These terms apply to all Social Commerce Live events including but not limited to the event scheduled for Friday 9 October 2026 in Manchester and any future events in the series.

02 Tickets and Purchases

All ticket purchases are subject to availability. A ticket purchase constitutes a binding contract between you and FamHam Ltd on the terms set out here.

• Tickets are issued per person and grant access to the named event only.
• Proof of purchase may be required on entry. Please have your confirmation email or ticket reference available.
• We reserve the right to refuse entry to anyone who cannot provide valid proof of purchase.
• Tickets purchased at a discounted rate, including priority list rates, are subject to the same terms as full-price tickets unless otherwise stated at the point of purchase.
• Any promotional or early access pricing is available for a limited time and cannot be applied retrospectively to existing purchases.

03 Refund Policy

We understand that circumstances can change. Our refund policy is as follows:

• Refunds will not be issued for change of mind, scheduling conflicts, or failure to attend on the day.
• Refunds will not be issued where the purchaser is no longer able to attend due to personal circumstances that do not meet the exceptional circumstances criteria below.
• Refunds will not be issued within 14 days of the event date under any circumstances, except where we have cancelled the event entirely.

To request a refund under exceptional circumstances, contact us at the email address listed in Section 9 with your order reference and a brief explanation of your circumstances. We will respond within five working days.

Where a refund is approved, it will be returned to the original payment method within 10 working days. Processing fees charged by the payment provider are non-refundable.

04 Ticket Transfers

If you are unable to attend, you may transfer your ticket to another person at no additional charge, subject to the following conditions:

• Transfers must be requested no later than 7 days before the event date.
• You must notify us of the transfer by emailing the address in Section 9 with your order reference and the full name and email address of the person the ticket is being transferred to.
• The new ticket holder will receive a confirmation email and will be subject to these same terms and conditions.
• Tickets may only be transferred once. Transferred tickets cannot be transferred again.
• We are not responsible for any private arrangements made between the original purchaser and the new ticket holder.

05 Event Cancellation or Changes

We reserve the right to make changes to the event programme, speakers, venue, or schedule. We will communicate any significant changes to ticket holders as soon as reasonably possible.

• Changes to the programme, speakers, or running order do not entitle ticket holders to a refund.
• In the event of a venue change to one of broadly similar quality and accessibility within the same city, no refund will be issued.
• If we cancel the event entirely, all ticket holders will receive a full refund within 14 working days of the cancellation announcement.
• If the event is postponed rather than cancelled, ticket holders will be offered the option to retain their ticket for the rescheduled date or receive a full refund.
• We are not responsible for any costs incurred by ticket holders as a result of changes or cancellation, including travel, accommodation, or other expenses.

06 Attendee Conduct

We want Social Commerce Live to be a positive, safe, and productive environment for everyone. By attending you agree to conduct yourself in a manner consistent with that.

• We reserve the right to remove any attendee from the event without refund if their behaviour is disruptive, threatening, abusive, or otherwise inappropriate.
• Photography and video recording for personal or social media use is permitted and encouraged unless otherwise indicated in specific sessions.
• Commercial recording or live streaming of sessions without prior written consent from FamHam Ltd is not permitted.
• Attendees consume alcohol at their own discretion and responsibility. We reserve the right to refuse service or remove attendees who are visibly intoxicated.

07 Liability

FamHam Ltd takes reasonable steps to ensure the safety and smooth running of Social Commerce Live events. However, to the fullest extent permitted by law:

• We are not liable for any personal injury, loss, or damage to property sustained at or in connection with the event, except where caused by our negligence.
• We are not responsible for the views, statements, or advice given by speakers or panellists at the event. Attendees act on any such information at their own discretion.
• Our total liability to you in connection with any event shall not exceed the amount paid by you for your ticket.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

08 Privacy and Data

When you purchase a ticket or register your interest, we collect personal data including your name, email address, and TikTok handle where provided. This information is used to:

• Process your ticket purchase and send confirmation.
• Communicate event information, updates, and logistics ahead of the event.
• Contact priority list members when tickets go on sale.
• Send post-event communications where relevant.

We will not sell or share your personal data with third parties for marketing purposes without your consent. Your data is held securely and in accordance with UK GDPR.

You may request deletion of your data at any time by contacting us at the address in Section 9.

09 Contact

If you have any questions about these terms, wish to request a refund under exceptional circumstances, or need to arrange a ticket transfer, please contact us.

FamHam Ltd operates Social Commerce Live. All enquiries should be directed to the email address below. We aim to respond to all enquiries within five working days.